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      Here at Toxic Elements Krew we value our customers and try to answer any questions you may have for us as soon as possible. We have also created a list of Frequently Asked Questions for all of our valued customers to get their answers quicker. If you don't find your question here, please contact us directly.

       

      How has COVID-19 affected your shipping times?
      Unfortunately, due to the precaution we are taking in handling our products shipping times have increased. Our limited time free-shipping offer can take from 20 to 50 days in some cases, but we our offering an expedited shipping offer for those who can't way to try our products.

      Do you take phone orders?
      No. All orders are placed online through our website.

       

      Can I cancel my order?
      Unfortunately, we are unable to cancel your order once it has been shipped and obtains a tracking number.
      If you do not wish to keep this package you may refuse it upon delivery to be returned to our company for a full refund.

      I received a Defective/Damaged item, what do I do?
      Please email us at support@toxic-elements.com with your order number and photos of the Defect/Damage for review by our quality assurance department.

       

      Can you please mark my purchase as "gift" to avoid custom duties taxes?
      Unfortunately due to Customs regulations, we are unable to mark the merchandise as a "gift".

      Please be advised, Toxic Elements Krew has or its affiliates are not responsible for customs/duties. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.


      What are the requirements for using a discount code?
      You can only use ONE coupon code per transaction.

       

      Do you have any stores?
      No. We are solely an online retail store.



      Still can’t find what you’re looking for?
      No worries. We are here to help.

      Please contact us at support@toxic-elements.com